On a quick check before paying a bill, many players skim the cashier and confirm a deposit without noticing which bonus they have selected. That small miss changes what the balance can be used for and which games count toward the offer.

Promotions and bonus conditions at Fallsview Casino

How do I know which bonus is active on my account?

Open the promotions area and compare the offers listed against the balance shown on your account. An active bonus normally appears with its own balance or a label next to your funds. If you have just claimed an offer, refresh the page once and check again. A bonus that does not appear after that step was not attached to your account.

Can I combine two promotions at Fallsview Casino?

Most offers run one at a time, and a second claim is blocked while the first is still active. When you open https://fallsviewcasino-ca.org/, the promotions area shows which offer is currently linked to your account. Trying to stack two bonuses usually means the later one is refused. Finish or cancel the first offer before you claim another.

Why did my bonus disappear before I finished playing?

A bonus can expire on a timer or end early when a game outside the allowed list is played. Check the expiry shown on the offer and the games listed as eligible. If you opened a game not on that list, the bonus balance may be removed at once. Note the end time before you start playing so the session fits inside it.

Do free spins from a promotion expire?

Free spins usually carry their own expiry, separate from the cash bonus. Open the offer details and note both dates before you spin. Spins that are not used in time are removed without a refund. Use them in the eligible game first, then move to the rest of the promotion.

What happens to bonus winnings if I withdraw early?

Withdrawing while a bonus is still active normally cancels the bonus and anything won with it. The check is simple: look at whether the bonus balance is still shown before you request a payout. If it is, finish the playthrough first or accept that the bonus part is lost. Cash you deposited stays yours either way.

Managing your Fallsview Casino account

How do I reset my password if I cannot log in?

Use the forgotten-password link on the login screen and enter the email tied to your account. A reset message should arrive shortly; if it does not, check the spam folder before trying again. Choose a new password you have not used elsewhere. Repeated failed attempts can lock the account for a while, so wait before a third try.

Why is my account asking for identity documents?

Identity checks are a normal part of keeping accounts and payouts secure. The request usually appears before a first withdrawal or when account details have changed. Have a clear photo of your ID ready and upload it through the account area. Payouts may be paused until the check is complete, so send documents early.

Can I have more than one Fallsview Casino account?

One account per player is the standard rule, and duplicate accounts are usually closed. If you have forgotten old login details, recover the existing account instead of opening a new one. Sharing an account with another person also breaks the rule. Keep your login private and use the password reset if access is lost.

How do I change the email or phone number on my account?

Open the profile settings and update the contact details there. A confirmation step may be sent to the old address or number before the change takes effect. Keep the old contact active until the update is confirmed. If the old details are no longer accessible, contact support before making the change.

What should I do if I want to close my account?

Account closure is handled through support or a setting in the profile area. Withdraw any remaining cash balance first, because closure can make the funds harder to reach. If you only need a break, ask about a temporary suspension instead. A closure request is usually final once processed.

Games and how they run at Fallsview Casino

Can I play fallsview online casino games on my phone browser?

Yes, the site runs in a phone browser without any download. Open the browser, log in and pick a game; the layout adjusts to the smaller screen. A stable connection matters more than the device model. If a game stalls, reload the page before you continue.

What is the difference between demo play and real-money play?

Demo play uses virtual credits and lets you test a game without risking funds. Real-money play uses your deposited balance and any active bonus. The rules and RTP of the game stay the same in both modes. Use demo mode to learn the controls, then switch when you are ready to stake real money.

Why does a game keep disconnecting?

Disconnections usually come from the connection or from too many tabs open at once. Close background tabs and switch to a stronger network. Reload the game and check whether the round was completed or voided. If the problem repeats on one title only, try a different game to see whether the fault is local.

Are live dealer tables available alongside slots?

Live tables and slots usually sit in separate sections of the lobby. Live games stream from a studio and need a steadier connection than slots. Check the table limits before you sit down, since they vary by table. Your bonus may not cover live games, so confirm eligibility first.

How do I find games that count toward my bonus?

Each promotion lists the games or categories that count toward playthrough. Filter the lobby by that list rather than browsing at random. Games outside the list may not move the bonus forward at all. Mark two or three eligible titles before you start so the session stays productive.

Deposits and withdrawals at Fallsview Casino

Which deposit method should I pick for my first payment?

Pick a method you already use and understand outside the casino. The cashier shows the options open to your account and any fee attached to each. A first deposit may also unlock a welcome offer, so check the promotions area before paying. Confirm the amount and the method on the final screen before you submit.

Why is my withdrawal pending for so long?

A pending withdrawal is usually waiting on an identity check or on bonus playthrough. Open the withdrawal status and see which step is holding it. If documents were requested, upload them and the review can move forward. Withdrawing before a bonus is finished is the most common cause of a reversal.

Can I cancel a withdrawal and keep playing?

Some cashiers allow a pending withdrawal to be cancelled before it is processed. That returns the funds to your balance, where they can be played again. Cancelling repeatedly can delay the payout and may affect bonus eligibility. Decide before you request the withdrawal whether you want the money out.

What happens if my deposit does not show up?

A missing deposit is often still in transit between the payment provider and the casino. Note the time, amount and method used, then wait before trying again. A second deposit made too early can double the charge. If the balance is still unchanged after a reasonable wait, send those details to support.