On the withdrawal screen, the status still reads pending after you expected the money to move. The usual cause is an unfinished identity check or an open bonus condition that holds the payout until it is cleared.

Pending withdrawal that will not move

The player sees a pending withdrawal with no change in status, even after the request was confirmed.

• Identity verification has not been completed.
• An active bonus carries a playthrough condition that has not been met.
• The payout method details do not match the account name.
• A security review is open on the account.
• The withdrawal request was submitted more than once.

1. Open the withdrawal history and note the exact status shown for the request.
2. Check whether any bonus is still active on the account and whether its conditions are met.
3. Complete any missing identity verification step before requesting the payout again.
4. Make sure the payout method belongs to the same person as the account.
5. Remove duplicate requests so only one payout is pending.
6. Use the phone browser on a stable connection to avoid a half-submitted form.
7. Confirm that the account email is the one you can access.
8. Wait for the status to change before sending a second request.
9. Keep a screenshot of the pending request with its reference number.
10. Contact support with the reference number if the status stays unchanged after the stated review period.

Contact support in one message once the request has passed its stated review period and the status has not changed.

Deposit or withdrawal declined by limits

The player sees a decline message at the cashier, and the amount is returned or not accepted.

• The amount is below the minimum or above the maximum set for the method.
• The account level or verification status caps the allowed amount.
• The chosen method cannot process that amount for this account.
• Daily or monthly limits have already been reached.
• A bonus condition restricts withdrawals until playthrough is complete.

1. Note the exact amount and method shown in the decline message.
2. Try a smaller amount within the range allowed for your account.
3. Switch to another payout method that supports the amount you need.
4. Complete any remaining identity verification to raise your account level.
5. Clear active bonus conditions before requesting a withdrawal.
6. Check whether a daily or monthly limit has been reached.
7. Split a large request into smaller ones only if the rules allow it.
8. Use the phone browser to avoid a cached page showing old limits.
9. Write down the decline message text for support.
10. Contact support with the message text if the decline repeats for an amount you expect to be allowed.

Contact support once you have tried a smaller amount and another method, and the decline still appears.

Identity verification stuck or documents rejected

The player sees a verification status that stays pending, or a rejection notice for an uploaded document.

• The document photo is blurry, cropped or covered by glare.
• The document has expired or the details do not match the account.
• The proof of address is older than the accepted period.
• The file format or size is not accepted by the upload form.
• The name on the account differs slightly from the document.

1. Open the verification page and read the exact rejection reason.
2. Photograph the document on a flat surface with all corners visible.
3. Use a document that is currently valid and shows your full name.
4. Upload a proof of address that shows your name and current address.
5. Make sure the account name matches the document exactly.
6. Upload each document once, in the accepted file format.
7. Remove glare and shadows from the photo before sending it.
8. Wait for the review to finish before uploading again.
9. Contact support with the rejection reason if the same document is refused twice.

Contact support after two rejections of the same document so a person can review the file.

Login failure or account locked after attempts

The player sees an error on the login form or a message that the account is locked.

• The password or email was typed with a wrong character or extra space.
• Too many failed attempts triggered a temporary lock.
• Two-factor authentication codes are not being accepted.
• The account is restricted while a security review is open.
• The browser is holding an old session or saved password.

1. Retype the email and password slowly, checking for spaces.
2. Use the password reset on spinbet.net.nz to set a new password.
3. Check that the two-factor code is current and entered without spaces.
4. Clear the browser cache or open a private window.
5. Turn off any password manager autofill for the login form.
6. Try the phone browser on a different network.
7. Wait for the lock period to pass before trying again.
8. Note the exact error message shown on screen.
9. Contact support with that message if the lock does not clear.

Contact support when the lock remains after the stated period and the password reset has been completed.

Quick Reference

The table below matches each symptom to its usual cause and the first check to make.

Each row points to the check that resolves most cases first. A pending withdrawal usually clears once verification is complete, so start there. A declined deposit is often just an amount outside the range for the chosen method. A declined withdrawal frequently follows an unfinished bonus condition. A rejected document is most often a photo problem rather than an identity problem. A locked account is commonly a temporary measure after repeated failed logins. For players using spinbet nz, the same checks apply on the phone browser.

Complete identity verification and clear any active bonus before you request a payout; this single habit prevents most of the problems described here.